Florida

Counseling & Other Support Services
  • Counseling & Other Support Services
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The Florida Council Against Sexual Violence (FCASV) is a statewide nonprofit organization committed to survivors of sexual violence and the rape crisis programs who serve them. With 31 rape crisis centers across the state, FCASV is Florida’s central resource on sexual violence issues. FCASV provides information, assistance, and leadership on all aspects of sexual violence, including rape, child abuse, stalking, and sexual harassment.

Service area: Florida
Work with: Survivors of sexual assault and their loved ones, sexual assault programs, and allied professional groups
Services for survivors during incarceration include: Information and referrals to the nearest rape crisis center via phone, mail, or email and a directory of affiliated rape crisis centers on the FCASV website. Florida callers to the hotline will be routed to their local rape crisis center; non-Florida callers can speak to a staff member (during office hours) who can provide information and referrals, advocacy, and support to callers in crisis. Survivors can also access important information, such as a directory of rape crisis centers and brochures, on FCASV’s website.
Services for survivors after release include: All of the above.
Services for loved ones include: All of the above.
Fees: Free
Additional information: Each year, FCASV hosts a statewide conference and trainings, bringing state-of-the-art information from around the nation to Florida. FCASV provides technical assistance to agencies seeking to improve their services for rape survivors, and provides up-to-date information to the public. FCASV provee servicios en español, incluyendo la línea telefónica para sobrevivientes en crisis — (888) 956-7273 — y folletos informativos en su página web, www.fcasv.org/publications/la-violencia-sexual.

address

1820 E. Park Ave., Suite 100
Tallahassee, FL 32301

office

(850) 297-2000

office hours: Monday-Friday 8:30am-5pm EST
toll-free hotline

(888) 956-7273

office hours: Monday-Friday 8:30am-5pm EST
Accept Collect Calls: No
email

information@fcasv.org

 

website

www.fcasv.org

 

The Florida HIV/AIDS Hotline is the statewide resource for HIV/AIDS-related information, community referrals, supportive telephone counseling, and free statewide numbers for crisis counseling. The hotline provides an extensive database for statewide referrals and HIV/AIDS/Tuberculosis/Sexually Transmitted Diseases information. The hotlines are available only within the state of Florida and are closed on Sundays and state holidays. Recorded information is available after hours.

Florida HIV/AIDS Hotline (Línea de Ayuda) es un recurso estatal que ofrece información sobre el VIH/SIDA, referidos a servicios comunitarios, consejería de apoyo a través del teléfono, y consejería en crisis. La línea de información provee una extensa base de datos para referidos a centros con información sobre VIH/SIDA, Tuberculosis y otras enfermedades de transmisión sexual. Las líneas de ayuda están disponibles solo dentro del estado de Florida y están cerradas los domingos y días feriados. Información grabada está disponible durante horas de cierre.

counseling & referrals

2-1-1 or (850) 617-6333

english hotline

(800) 352-2437

spanish hotline / línea de ayuda en español:

(800) 545-7432

creole hotline

(800) 243-7101

TDD/TTY hotline

(888) 503-7118

Hotline Hours: Monday-Friday, 8am-9pm; Saturday, 10:30am-6:30pm EST
email a counselor at:

http://211bigbend.net/contact-florida-hivaids-hotline-counselor.html

website

http://211bigbend.net/florida-hivaids-hotline.html

 

The Nancy J. Cotterman Sexual Assault Treatment Center (NJCSATC) provides a safe, non-threatening environment for survivors and supportive family members. Services are intended to assist in matters of public safety, to help survivors and their families to understand what has happened, and to aid in their recovery. It is the mission of NJCSATC to improve and enhance the quality of life for survivors of sexual assault and child abuse through effective interventions, implemented by professionals specializing in the fields of sexual assault and child abuse.

Service area: Florida
Work with: All survivors of sexual violence and their non-offending family members
Services for survivors during incarceration include: Crisis intervention via the 24-hour hotline; forensic medical exams after sexual assault; advocacy; information and referrals.
Services for survivors after release include: All of the above and sexual assault/sexual abuse counseling for children and adults in their office, located in Broward County.
Services for loved ones include: Crisis intervention and mental health counseling for non-offending family members.
Additional information: NJCSATC is unable to provide ongoing services for sex offenders and will provide appropriate referrals, when available. Services are available in English, Spanish and Creole. Se ofrece servicios en español.
Fees: Free

address

400 NE 4 Street
Fort Lauderdale, FL 33301

office

(954) 357-5775

Counseling Unit Hours: Monday-Thursday, 9am-8:30pm; Friday-Saturday, 9am-5pm EST
24-hour hotline

(954) 761-7273

office hours: Monday-Friday 8:30am-5pm EST
Accept Collect Calls: No
email

aferrer@broward.org

 

website

www.broward.org/sexualassault

 

Palm Beach County Victim Services provides comprehensive services for adult and child victims of sexual assault, domestic violence, DUI and criminal traffic fatalities; aggravated battery; burglary; robbery; human trafficking, and other violent crimes against persons.

Service area: Palm Beach County
Work with: All survivors of violent crimes, including sexual abuse and sexual assault
Services for survivors during incarceration include: Crisis intervention, information and referrals via their 24-hour hotline and mail.
Services for survivors after release include: All of the above, as well as supportive counseling, victim advocacy, educational programs and crisis intervention for survivors of violent crimes.
Services for loved ones include: All of the above.
Fees: Free
Additional information: Palm Beach County Victim Services and Rape Crisis Center may not be able to provide ongoing services for people convicted of sex crimes or in-person services for people convicted of violent crimes. Services for survivors who have been convicted of these crimes will be evaluated on a case by case basis. Palm Beach County Victim Services and Rape Crisis Center will provide appropriate referrals, when available, to any survivors of sexual abuse who are ineligible for their services. Services are provided in Spanish, French, Creole and Portuguese. Se ofrece servicios en español. Les services sont offerts en français. Serviços são oferecidos em Português.

address

205 North Dixie Hwy., Suite 5.1100
West Palm Beach, FL 33401

office

(561) 355-2418

office hours: Monday-Friday, 8am-5pm EST
24-hour hotline

(561) 833-7273

24-hour toll-free hotline

(866) 891-7273

website

www.pbcgov.com/pubsafety/victim.htm

 

The Rape Recovery and Resource Center is a private, nonprofit, community mental health organization. The Peace River Center has been providing Polk, Hardee, and Highlands Counties’ residents with quality mental and behavioral health care services for over 62 years. With facilities across three counties, Peace River Center offers a variety of treatment options to children and adults in many different settings. Survivors of sexual abuse behind bars and their loved ones are encouraged to contact The Rape Recovery and Resource Center for assistance. Prisoners can send a letter to the address above or call the hotline for help.

Service Areas: Hardee, Highlands, and Polk Counties
Work with: Survivors of sexual assault and sexual abuse and their loved ones
Services for survivors during incarceration include: Crisis intervention via their 24-hour hotline, resources and information; referrals; crisis counseling; and supportive counseling.
Services for survivors after release include: All of the above, as well as supportive counseling, weekly support groups, and advocacy services during hospital and courtroom procedures related to sexual assault criminal proceedings.
Services for loved ones include: All of the above.
Fees: Free
Additional Information: The Rape Recovery and Resource Center also provides services in Spanish. Se ofrece servicios en español.

address

1860 South Crystal Lake Drive
Lakeland, FL 33801

office hours: Monday-Friday, 8am-5pm EST
24-hour hotline

(863) 413-2707

24-hour toll-free hotline

(877) 688-5077

Highlands County 24-hour hotline

(863) 386-1169

Accept Collect Calls: Yes
email

RNash@peacerivercenter.org

website

www.peacerivercenter.org

 

The mission of Refuge House is to provide direct services to victims of domestic violence and sexual assault, and to their children and families, as well as to eliminate such violence through community education and public advocacy.

Service area: Franklin, Gadsden, Jefferson, Taylor, Leon, Madison, Taylor and Wakulla counties
Work with: Survivors of sexual violence and their loved ones.
Services for survivors during incarceration include: accompaniment to courts and during law enforcement interviews, hospital accompaniment during forensic exams, in-person counseling, information, referrals, and references, crisis intervention and counseling via hotline, group counseling / support groups.
Services for survivors after release include: information, referrals, and references, crisis intervention and counseling via hotline, group counseling / support groups, in-person counseling, legal and medical advocacy, hospital accompaniment during forensic exams, accompaniment to courts and during law enforcement interviews.
Services for loved ones include: information, referrals, and references, crisis intervention and counseling via hotline, group counseling / support groups, in-person counseling.
Fees: All listed services are free of cost. Transitional housing services are fee based.
Additional Information: We have just launched a project called ‘Inside and Out’ which seeks to serve survivors living in confinement at four project jail sites (Madison, Leon, Franklin, and Wakulla county jails).The advocate for Wakulla will begin working in May but will have to go through appropriate clearance and training. Advocates at the other sites have launched individual counseling and support groups. In addition, services will be offered to family members on the outside and services will be offered to those survivors being released and reentering the community.

address

P.O. Box 20910
Tallahasee, FL 32316

office

(850) 922-6012

24-hour hotline

(888) 956-7273

Accept Collect Calls: Yes
email

receptionist@refugehouse.com

website

www.refugehouse.com

SunServe is dedicated to providing a full range of high quality, affordable outpatient mental health treatment, education, and outreach services targeted especially to meet the needs of the lesbian, gay, bisexual, and transgender (LGBT) community in South Florida.

Service area: SunServe can serve all Florida residents, but the only office is located in Broward County
Work with: LGBT survivors and their loved ones
Services for survivors during incarceration include: Intake, information, and referrals by phone or by mail.
Services for survivors after release include: All of the above, as well as individual professional counseling and therapy, couples counseling, therapy groups, support groups, family and youth services, community education, outreach, and the world’s first LGBT senior day care center.
Services for loved ones include: All of the above.
Fees: Most services are free (donations welcomed for group sessions). Counseling fees are based on a sliding scale, but no one will be turned away if they are unable to pay.

address

2312 Wilton Drive
Wilton Manor, FL 33305

office, intake, & referrals

(954) 764-5150

office hours: Monday-Friday 9am-5pm EST
Accept Collect Calls: No
email

info@sunserve.org

website

sunserve.org

 

The Women’s Center of Jacksonville provides a wide range of comprehensive services to survivors of sexual abuse in Jacksonville. On call 24 hours a day, 7 days a week, advocates provide crisis intervention services, assist survivors in understanding their rights and options, and offer support throughout the medical and criminal justice processes to ensure survivors’ recovery.

Service area: Baker, Duval, and Nassau Counties
Work with: All survivors of sexual assault as well as affected family members and friends
Services for survivors during incarceration include: Advocacy, including crisis intervention via the 24-hour hotline, by mail or by email; hospital accompaniment during medical forensic exams after sexual assault; court accompaniment and legal accompaniment for sexual assault cases; information and referrals.
Services for survivors after release include: All of the above, individual and group psychotherapy, as well as couples and family counseling.
Services for loved ones include: Counseling, information, and referrals.
Fees: Free

address

5644 Colcord Ave.
Jacksonville, FL 32211-7017

office

(904) 722-3000

office hours: Monday-Friday, 9am-5pm EST
24-hour Rape Crisis hotline

(904) 721-7273

email

mail@womenscenterofjax.org

website

www.womenscenterofjax.org

 

The Bureau of Inmate Grievance Appeals is responsible for providing inmates with a channel for the administrative settlement of legitimate complaints. All grievances are reviewed, evaluated, appropriately investigated, and responded to. The grievance process assists the department by providing an avenue for internal resolution of problems, improving the lines of communication and identifying good practices to share with others. Additionally, the grievance procedure provides a written record in the event of subsequent judicial or administrative review. Utilization of this process produces a safer environment for staff and inmates. The bureau continually strives to provide inmates an impartial, consistent, and expeditious mechanism for resolving grievances.

address

Attn: Inmate Grievance Appeals
501 South Calhoun St., Suite 135
Tallahassee, FL 32399-2500

office

(850) 717-3582

The Office of the Inspector General is responsible for criminal and internal affairs investigations, contract systems analysis, internal audits and safety and risk management programs. These functions are carried out within the Bureau of State Investigations and the Bureau of Internal Audit. The Bureau of State Investigations oversees several related activities, including the “Prison Tips” program, which collects criminal intelligence on criminal activity, both inside and outside the Department, from inmates, probationers, and other persons who may have knowledge of this type of activity. The program allows inmates to provide anonymous tips via telephones located at prison facilities, and provides a toll-free number that can be called from outside the facilities. The Use of Force Unit reviews all incidents of physical force at state correctional facilities to ensure compliance with established rules, procedures and statutes.

address

501 South Calhoun St., Suite 135
Tallahassee, FL 32399-2500

office

(850) 488-9265

“prison tips” hotline

(866) 246-4412

fax

(850) 414-0953

website

www.dc.state.fl.us/orginfo/ig.html

Florida Institutional Legal Services (FILS) provides legal assistance to prisoners incarcerated in any state institution in the state of Florida. While FILS primarily handles class actions, individual cases are evaluated on a case-by-case basis. Cases involving conditions of confinement, medical care, civil rights, and brutality will receive priority. Additionally, FILS assists prisoners with public benefits, public medical assistance, and other barriers to re-entry.

Willing to represent/consider cases from: Florida State prisoners
Additional Information: Limited services are available in Spanish. Se ofrece servicios limitados en español.
Fees: Free

address

14260 West Newberry Road, #412
Newberry, FL 32669

office

(352) 375-2494

office hours: Monday-Friday, 9am-5pm EST
Accept Collect Calls: No
email

fils@filsinc.org

 

 

The Florida Justice Institute strives to improve the living conditions of people incarcerated in prisons, jails, and juvenile facilities by providing free legal services. The Florida Justice Institute represents individuals, engages in class action and other impact litigation, educates the public about incarceration, and provides technical assistance to attorneys throughout the country.

Willing to represent/consider cases from: Florida state prisoners and people incarcerated in county jails and juvenile detention facilities.
Legal assistance offered includes: Assistance is generally limited to cases regarding conditions of confinement, including inadequate medical and mental health care, disability discrimination, excessive force, sexual abuse, and other violations. All issues concerning individual prisoners and prison conditions should be sent via mail. No post-conviction relief cases challenging a criminal conviction are accepted. Prisoners seeking legal assistance are encouraged to send a letter to the address above, and to enclose copies of any relevant documents and grievances. It is best not to send originals.
Fees:  Free
Additional Information: The Florida Justice Institute also provides services in Spanish. Se ofrece servicios en español.

address

Attention: Intake
3750 Miami Tower
100 S.E. Second Street
Miami, FL 33131-2309

office

(305) 358-2081

office hours: Monday-Friday, 9am-5:30pm EST
toll-free for clients

(888) 358-2081

toll-free fax for clients

(866) 651-0910

Accept Collect Calls: Yes, only from current clients
email

RBerg@FloridaJusticeInstitute.org

website

www.floridajusticeinstitute.org

 

The Volunteers Lawyers Project is a Florida Justice Institute project which helps people with current civil claims find pro-bono representation. Survivors who have not yet filed a claim with the Southern District of Florida Federal Court, should contact the Florida Justice Institute instead via mail, phone, or email.

Willing to represent/consider cases from: Cases filed by pro-se plaintiffs (someone who is representing him or herself in court, without a lawyer) are referred to the Volunteer Lawyers’ Project (VLP) by the Southern District Court of Florida. A determination is then made as to whether the plaintiff is qualified for free services.
Legal assistance offered includes: VLP obtains pro-bono (free) legal representation for qualified pro-se plaintiffs who have filed cases in the Southern District Court of Florida. In addition, VLP accepts mail from prisoners and phone calls from families of prisoners who are seeking information.
Fees:  Free
Additional Information: The Volunteer Lawyers Project also provides services in Spanish. Se ofrece servicios en Español.

address

100 S.E. Second St., Suite 3750
Miami, FL 33131

office

(305) 373-4334

office hours: Monday-Friday, 9am-5pm EST
Accept Collect Calls: No
email

bforbes@volunteerlawyersproject.org

email

ylewis@volunteerlawyersproject.org