Massachusetts

Counseling & Other Support Services
  • Counseling & Other Support Services
  • Government Resources
  • Legal Resources

AIDS Action Committee of Massachusetts, Inc. (AAC), New England’s first and largest AIDS organization, is dedicated to stopping the spread of HIV/AIDS by preventing new infections and optimizing the health of those already infected. AAC provides free confidential services to men and women already living with HIV/AIDS in the Boston area, as well as conducts extensive educational and prevention outreach to those at risk of infection. AAC runs the only statewide AIDS Hotline, Hepatitis Hotline, and Pharmacy Access Hotline. All Hotlines offer support in Spanish and in English. Free and confidential rapid HIV testing and counseling is available at AAC’s downtown Boston location and at its MALE Center in Boston’s South End neighborhood.

AAC’s client services include: advocacy; legal services; transportation; rental assistance; support groups; counseling; residential housing services; HIV treatment information; clothing vouchers; and free tickets to shows. AAC also operates the HIV Health Library and provides information, support, and referrals for HIV+ prisoners throughout Massachusetts by mail or by phone. AAC also produced a unique booklet for HIV+ women, “A Guide On the Inside,” which covers taking medication, confidentiality, side effects, and a host of other topics. Prisoners can write or call AAC directly for a copy of this booklet or for information and support. All AAC client services are free and confidential.

address

75 Amory St.
Boston, MA 02119

office

(617) 437-6200

Toll-free HIV hotline/Línea de Apoyo Gratis del SIDA:

(800) 235-2331

HIV hotline (TTY)

(617) 437-1672

hotline hours: Monday-Thursday, 9am-9pm and Friday, 9am-7:30pm EST
toll-free hepatitis hotline

(800) 443-4372

hepatitis hotline (TTY)

(617) 437-1672

toll-free Pharmacy access hotline

(800) 988-5209

email

hotline@aac.org

website

www.aac.org

 

The Violence Recovery Program (VRP) at Fenway Community Health provides counseling, support groups, advocacy, and referral services to lesbian, gay, bisexual, and transgender survivors of hate crimes, domestic violence, sexual assault, and police misconduct. Survivors can contact the VRP via the toll-free hotline or by mail. All services are free and confidential.

address

7 Haviland Street
Boston, MA 02115

office

(617) 927-6250

toll-free hotline

(800) 834-3242

email

vrp@fenwayhealth.org

website

www.fenwayhealth.org

 

The Network/La Red provides free and confidential services for lesbian, gay, bisexual, and transgender (LGBT) survivors of abuse, including domestic violence and sexual assault. The Network/La Red also offers information and support to friends, family or co-workers on the issue of domestic violence in the LGBT community. Services include: 24-hour hotline; supportive counseling; medical and personal advocacy; court accompaniment; support groups; and information, referrals, and assistance getting other social, legal, medical, and housing services. The Network/La Red can provide support and information to survivors behind bars by mail, phone, or email and can offer in-person support services post-release. All services are bilingual (English/Spanish), as well as TTY and wheelchair accessible.

The Network/La Red provee servicios gratuitos y confidenciales para las lesbianas, los gays, los bisexuales, y la gente transgénera (LGBT) quienes habían sido maltratados por la violencia doméstica o el abuso sexual. The Network/La Red también ofrece información y apoyo a los familiares, los amigos, y los compañeros de trabajo acerca del tema de violencia doméstica en la comunidad LGBT. Los servicios incluyen: una línea de crisis; la consejería, el programa de abogacía y acompañamiento al corte; grupos de apoyo; e información, referidos, y ayuda en el contactar de otros servicios sociales, legales, medicales, y residenciales. The Nework/La Red puede proveer apoyo e información a sobrevivientes de abuse sexual tras las rejas por el correo, el teléfono, y el correo electrónico y puede ofrecer servicios cara-a-cara después del encarcelamiento. Todos los servicios son bilingües y accesibles por TTY y por sillas de ruedas.

address

P.O. Box 6011
Boston, MA 02441

office/oficina

(617) 695-0877

Hotline/Línea de Crisis

(617) 742-4911

TTY hotline

(617) 227-4911

email

info@thenetworklared.org

website

www.thenetworklared.org

 

The Rape Crisis Center of Central Massachusetts (RCCCM ) provides comprehensive services to survivors and their family and friends who are affected by rape, incest, and all forms of sexual assault in Central Massachusetts. RCCCM offers the following services: 24-hour hotline in English and Spanish; crisis intervention; individual counseling for survivors, family members, and friends; support groups and counseling for adolescent and adult female or male survivors of sexual abuse; and accompaniment, support, information, and referrals through the medical, police, and criminal justice systems. Services are offered in English, Spanish, and American Sign Language for adolescent and adult survivors as well as the family, partners, and friends who care about them. Certified interpreters may also be available for other language needs. All services are free and confidential.

La Línea de Ayuda Acerca del Abuso Sexual en español provee consejería telefónica, intervención en la crisis, referidos, y consultas para aquellos que han sido impactados por el asalto sexual. Consejeras bilingües y biculturales son disponibles de lunes a sábado de 9am-5pm. Todos los servicios son gratuitos y confidenciales.

address

588 Main Street
Worcester, MA 01608

office

(508) 852-7600

Fitchburg Office

285 Nichols Road
Fitchburg, MA 01420

office

(978) 343-5683

24-hour toll-free hotline

(800) 870-5905

toll-free hotline in Spanish/Línea de Crisis en Español

(800) 223-5001

Spanish hotline hours/Horas de la Línea de Crisis: Monday-Saturday/lunes-sábado, 9am-5pm EST
toll-free TTY hotline

(888) 887-7130

TTY hotline hours: Monday-Friday 9am-5pm EST
website

www.rapecrisiscenter.org

The YWCA’s Sexual Assault & Rape Crisis Program serves women, men, and teens aged 13 or older who live in the communities of Andover, Boxford, Georgetown, Groveland, Haverhill, Lawrence, Methuen, Merrimac, North Andover and North Reading. Services include: a 24-hour confidential hotline offering support for survivors of rape, sexual assault or incest; accompaniment to the doctor’s office, emergency room, police or courts; individual and group counseling for survivors and their families or significant others; and referrals to professional therapists, substance abuse treatment programs, lawyers, health providers or other supportive professionals. All services are free, available 24-hours a day, and confidential.

address

38 Lawrence Street
Lawrence, MA 01840

office

(978) 687-0331

TTY

(978) 686-8840

24-hour toll-free hotline

(877) 509-9922

email

info@ywcalawrence.org

website

www.ywcalawrence.org

The YWCA of Western Massachusetts has been providing services for survivors of battering and sexual assault and their children in the greater Springfield area since 1978. Services include: 24-hour hotline; individual and group counseling; and medical, legal, and police advocacy for survivors of sexual assault behind bars. All services are free and confidential.

address

Sexual Assault Prevention and Survivor Program
One Clough Street
Springfield, MA 01118

office

(413) 732-3121

24-hour hotline (TTY)

(413) 733-7100

24-hour toll-free hotline (TTY)

(800) 796-8711

email

info@ywworks.org

website

www.ywworks.org

Span, Inc. is a private non-profit agency that specializes in services for people who have been in prison. Span offers services for prisoners who are HIV+ as well as for those who are not. Span generally works with HIV+ clients 3 to 6 months prior to their release from prison in order to develop reintegration plans. Span offers the following services for individuals after their release from prison: case management; substance abuse counseling; relapse prevention groups; HIV and other support groups; transitional housing; housing search services; and other referrals as needed. All Span services are free.

address

105 Chauncy Street, Sixth Floor
Boston, MA 02111

office

(617) 423-0750

email

info@spaninc.org

website

www.spaninc.org

The Women’s Center provides free and confidential 24-hour services to women, men, and children who are survivors of domestic and sexual violence in Acushnet, Dartmouth, Fall River, Fairhaven, Freetown, Marion, Mattapoisett, New Bedford, Rochester, Somerset, Swansea, Wareham, and Westport. Services for survivors of sexual abuse include: 24-hour hotline; crisis intervention in multiple languages; individual and group counseling; legal advocacy; medical advocacy at Southcast Hospital (Charlton, St. Luke’s and Tobey) and St. Anne’s Hospital emergency rooms; and other support services, including referrals. The Women’s Center provides on-site counseling and support groups at the Women’s division at The Bristol County House of Correction. Survivors of sexual abuse behind bars can contact The Women’s Center by mail or via the 24-hour hotline for information and support. Spanish & Portuguese bilingual support is available. Se ofrecen los servicios en español y portugués. All services are free and confidential.

address

405 County St.
New Bedford, MA 02740

main office

(508) 996-3343

Satellite Office
209 Bedford Street
Fall River, MA 02720

TTY hotline

(508) 996-1177

24-hour hotline

(508) 999-6636

24-hour toll-free hotline in Spanish/Línea de Crisis de 24 Horas en Español

(800) 223-5001

website

thewomenscentersc.com

Voices Against Violence provides free and confidential services to victims of domestic/partner violence, sexual assault, and rape in the Metrowest area. Services are provided in English, Spanish, and Portuguese and are available to everyone, regardless of sexual orientation or gender identity. Services include: a 24-hour hotline; crisis intervention; supportive counseling and support groups; information and referrals; and medical, legal, and criminal justice advocacy.

address

South Middlesex Opportunity Council, Inc.
300 Howard Street

Framingham, MA 01702

office

(508) 820-0834

TTY hotline

(508) 872-4853

toll-free hotline

(800) 593-1125

website

www.smoc.org

The Rape Crisis Center of Central Massachusetts (RCCCM ) provides comprehensive services to survivors and their family and friends who are affected by rape, incest, and all forms of sexual assault in Central Massachusetts. RCCCM offers the following services: 24-hour hotline in English and Spanish; crisis intervention; individual counseling for survivors, family members, and friends; support groups and counseling for adolescent and adult female or male survivors of sexual abuse; and accompaniment, support, information, and referrals through the medical, police, and criminal justice systems. Services are offered in English, Spanish, and American Sign Language for adolescent and adult survivors as well as the family, partners, and friends who care about them. Certified interpreters may also be available for other language needs. All services are free and confidential.

La Línea de Ayuda Acerca del Abuso Sexual en español provee consejería telefónica, intervención en la crisis, referidos, y consultas para aquellos que han sido impactados por el asalto sexual. Consejeras bilingües y biculturales son disponibles de lunes a sábado de 9am-5pm. Todos los servicios son gratuitos y confidenciales.

address

144 Merrimack St., Suite 304
Lowell, MA 01852

office

(978) 452-7721

TTY

(978) 452-8723

24-hour toll-free hotline

(800) 542-5212

24-hour toll-free hotline in Spanish/Línea de Crisis de 24 horas en Español

(800) 223-5001

website

www.rcsgl.org

New Hope, Inc. is a non-profit social service agency that works to strengthen individuals and families by ending domestic violence and sexual assault. New Hope has five office locations and two outreach sites in Southeast and Central Massachusetts. Rape crisis services are offered for survivors of sexual violence and their significant others. New Hope offers the following services to survivors of sexual assault behind bars during their incarceration: crisis intervention and support on the hotline or by mail and accompaniment to forensic medical exams at local hospitals. After their release, survivors are eligible for individual and group counseling and other in-person client services, such as support groups. All services are free and confidential.

address

140 Park Street
Attleboro, MA 02703

office

(508) 226-4015

24-hour toll-free hotline

(800) 323-4673

email

new-hope@new-hope.org

website

www.new-hope.org

 

Jane Doe Inc. (JDI)/The Massachusetts Coalition Against Sexual Assault and Domestic Violence brings together organizations and people committed to ending domestic violence and sexual assault in Massachusetts. JDI advocates for responsive public policy, promotes collaboration, raises public awareness, and supports member organizations to provide comprehensive prevention and intervention services. JDI’s member organizations include nearly 60 community-based sexual assault and domestic violence service and advocacy programs in Massachusetts that provide direct services for survivors of this kind of violence. JDI does not provide direct services, but can offer information and referrals to survivors and their loved ones.

address

14 Beacon Street, Suite 507
Boston, MA 02108

office

(617) 248-0922

TTY/TDD

(617) 263-2200

email

info@janedoe.org

website

www.janedoe.org

 

The Boston Area Rape Crisis Center (BARCC) provides free, culturally sensitive, age-appropriate services to survivors of sexual assault and their families in Cambridge, Boston, and other cities and towns within the Route 128 belt. BARCC serves teens, women, and men in English, Spanish, Haitian/Creole, and French. Services for survivors 12 and older include: 24-hour hotline; 24-hour accompaniment to the hospital emergency department; individual, couple, family, and group counseling; legal assistance; and assistance with post-assault issues, such as housing, finances, immigration, employment, education, and more. BARCC provides on-site accompaniment and crisis intervention services for all survivors of sexual abuse in Maryland state prisons who are brought to Beth Israel Deaconess Medical Center in Boston for a sexual assault forensic exam. All BARCC services are free and confidential.

address

99 Bishop Allen Drive
Cambridge, MA 02139

office

(617) 492-8306

TTY office

(617) 492-6434

24-hour hotline

(617) 492-7273

24-hour toll-free hotline

(800) 841-8371

toll-free hotline in Spanish/Línea de Crisis Gratuita en Español

(800) 223-5001

website

www.barcc.org

 

A New Day (formerly Womansplace Crisis Center) is a program of Health Care of Southeastern Massachusetts. A New Day provides a range of services for survivors of sexual abuse who are women, men, children, teens, and elders in Plymouth County, as well as support to non-offending parents and family members. A New Day offers the following free and confidential services: 24-hour crisis intervention hotline; hospital accompaniment; assistance with obtaining restraining orders; individual counseling; and group counseling, including a sexual assault survivors’ support group. Services are provided in English, Spanish, and Cape Verdean Creole.

address

942 W. Chestnut Street
Brockton, MA 02301

office

(508) 588-2045

24-hour hotline

(508) 588-8255

24-hour toll-free hotline

(888) 293-7273

24-hour hotline in Spanish/Línea de Crisis de 24 Horas en Español:

(800) 223-5001

website

www.anewdayma.org

 

The Massachusetts Office of the Inspector General is a state watchdog agency. The Office has a broad mandate to prevent and detect fraud, waste, and abuse in government. The Office conducts operational and management reviews, analyzes legislation and regulations, provides technical assistance, and conducts civil and criminal investigations. The Office has established a confidential toll-free hotline number and invites calls to report suspected fraud, waste, and abuse in government. Inmates who have been sexually assaulted in a Massachusetts Department of Correction facility can contact the Office of the Inspector General by writing to the address above to report the assault and any concerns regarding the handling of investigations into such abuse. It is the Office’s practice to maintain the names of complainants in confidence. You may provide information anonymously.

address

Office of the Inspector General
John W. McCormack State Office Building
One Ashburton Place, Room 1311
Boston, MA 02108

office

(617) 727-9140

toll-free hotline

(800) 322-1323

 

Massachusetts Correctional Legal Services (MCLS) is the only statewide legal services office dedicated to providing civil legal assistance to indigent people incarcerated in Massachusetts prisons and jails. Founded in 1972, MCLS has helped thousands of prisoners through both informal advocacy and civil litigation in state and federal courts.

address

8 Winter Street, 11th Floor
Boston, MA 02108

office

(617) 482-2773

toll-free (MA only)

(800) 882-1413

website

www.mcls.net