Texas

Counseling & Other Support Services
  • Counseling & Other Support Services
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The Dallas Area Rape Crisis Center (DARCC) provides a comprehensive and compassionate response to individuals impacted by sexual violence through advocacy, education, and prevention.

Service area: Dallas County
Work with: All survivors of sexual abuse and their loved ones
Services for survivors during incarceration include: Crisis intervention, information, emotional support, and referrals via the 24-hour hotline, by email, and by mail; and hospital accompaniment and support during medical forensic exams at the Texas Health Presbyterian Hospital, Dallas.
Services for survivors after release include: All of the above, as well as short and long-term individual counseling and support groups; accompaniment to the police station and courthouse for sexual assault cases; and ongoing support and case management.
Services for loved ones include: All of the above.
Fees: Free
Additional information: DARCC is unable to provide ongoing services to sex offenders, but will provide appropriate referrals when available. DARCC provides services in Spanish. Se ofrece servicios en español.

address

P.O. Box 796383
Dallas, TX 75379-6383

Office hours: Monday-Friday, 9am-5pm CST
24-hour hotline

(972) 641-7273

Accept Collect Calls: No
email

info@dallasrapecrisis.org

website

dallasrapecrisis.org

The East Texas Crisis Center is dedicated to providing safety, shelter, and education for survivors of family violence, sexual assault, and other violent crimes. The East Texas Crisis Center is committed to restoring dignity and purpose in the lives of survivors and promoting public compassion and awareness in order to reduce violence in the community.

Service area: Henderson, Rains, Smith, Van Zandt, and Wood Counties
Work with: All survivors of sexual abuse and family violence and their loved ones
Services for survivors during incarceration include: Crisis intervention, information, resources, and referrals via the 24-hour hotline, by email, and by mail; and hospital accompaniment during forensic exams after sexual assault, if contacted by the hospital.
Services for survivors after release include: All of above, as well as individual and group counseling; legal advocacy; emergency shelter for women and children; and educational programs.
Services for loved ones include: All of the above.
Fees: Free
Additional Information: The East Texas Crisis Center provides services in Spanish. Se ofrece servicios en español.

address

P.O. Box 7060
Tyler, TX 75711

Office

(903) 509-2526

Office hours: Monday-Friday, 8:30am-5:30pm CST
24-hour toll-free hotline

(800) 333-0358

Accept Collect Calls: No
email

webadmin@etcc.org

website

etcc.org

Página Web

etcc.org/espanol.html

Family Support Services is a private, nonprofit, multi-service agency that provides assistance to children and adults who have been victims of family violence or sexual assault in the Texas Panhandle.

Service area: Texas
Work with: All survivors of sexual abuse and family violence and their loved ones
Services for survivors during incarceration include: Information, crisis intervention, resources, and referrals via the 24-hour hotline and mail.
Services for survivors after release include: All of above, counseling, and hospital accompaniment during forensic exam after sexual assault.
Services for loved ones include: All of the above.
Fees: Crisis intervention services are all free. Counseling service fees are based on a sliding scale ($25-$145), but fees will be assessed on a case by case basis and survivors who are unable to pay will be considered for grants.
Additional Information: Family Support Services also provides services in Spanish. Se ofrece servicios en español.

address

1001 S. Polk
Amarillo, TX 79101

Office

(806) 342-2500

Office hours: Monday-Thursday, 8am-8:30pm; Friday, 8am-4:30pm CST
24-hour toll-free hotline

(800) 749-9026

Línea de Ayuda de 24 Horas en Español

(800) 799-7233

Accept Collect Calls: No
website

fss-ama.org

First Step is the only organization in the 12 county North Texas area that provides free comprehensive services to survivors of family violence and sexual assault. The Sexual Assault Counseling Program serves survivors of all ages and their family members or friends.

Service area: Archer, Baylor, Childress, Clay, Cottie, Foard, Hardeman, Jack, Montague, Wichita, Wilbarger, and Young counties
Work with: All survivors of sexual assault and domestic violence
Services for survivors during incarceration include: Information and crisis intervention via the 24-hour hotline; and hospital accompaniment during forensic exams after a sexual assault. First Step has limited ability to correspond via mail, but will try to provide basic information and referrals.
Services for survivors after release include: All of the above, as well as counseling, legal advocacy, food and clothing, information, referrals, and help with government rent and utility assistance applications.
Services for loved ones include: Information and crisis intervention via the 24-hour hotline, counseling, and legal advocacy.
Fees: Free
Additional Information: First Step has access to a language line for non-English speakers. First Step cannot house people with sex crimes convictions in the shelter, but can provide all other services to survivors of sexual abuse with sex crimes convictions, including legal advocacy and counseling services.

address

P.O. Box 4085
Wichita Falls, TX 76308

Office

(940) 723-7799

Office hours: Monday-Thursday, 8am-7pm; Fridays, 8am-5pm CST
24-hour hotline

(940) 692-1993

24-hour toll-free hotline

(800) 658-2683

Accept Collect Calls: No
email

firststepofwf@yahoo.com

website

firststep.org

The Highland Lakes Family Crisis Center provides direct services to adult and child survivors of domestic violence, sexual assault, and violent crimes.

Service area: Blanco, Burnet, Lampasas, and Llano Counties
Work with: All survivors of sexual abuse and family violence and their loved ones
Services for survivors during incarceration include: Crisis intervention, information, resources, and referrals via the 24-hour hotline, by email, and by mail; and hospital accompaniment during forensic exams after a sexual assault.
Services for survivors after release include: All of above, as well as individual and group counseling for survivors and their families and support groups.
Services for loved ones include: All of above
Fees: Free
Additional Information: Highland Lakes Family Crisis Center is unable to provide ongoing services to people convicted of a sex crime, but will provide appropriate referrals if available. Counseling is available in Spanish. Consejería disponible en español.

address

P.O. Box 805
Marble Falls, TX 78654

24-hour Office

(830) 693-5600

24-hour toll-free hotline

(800) 664-3574

Accept Collect Calls: Yes
email

hlfcc@nctv.com

website

hlfcc.org

The Hope Alliance provides direct services to adult and child survivors of domestic violence, sexual assault, and other violent crimes.

Service area: Williamson County
Work with: Survivors of family and sexual violence and their loved ones.
Services for survivors during incarceration include: Information and crisis intervention via the 24-hour hotline.
Services for survivors after release include: All of the above, as well as individual, family and group counseling; support groups; and legal advocacy.
Services for loved ones: All of the above.
Fees: Free
Additional Information: Hope Alliance also provides services in Spanish. Se ofrece servicios en español.

address

1011 Gattis School Road, Suite 106
Round Rock, TX 78664

office

(512) 255-1212

office hours: Monday-Friday, 8am-5pm CST
Toll-Free 24-Hour Hotline/Intake

(800) 460-7233

Accept Collect Calls: Yes
email

hopealliance@hopealliancetx.org

website

hopealliancetx.org

Hope of South Texas (HOST) is a nonprofit agency dedicated to eliminating sexual violence within the south Texas community through comprehensive services. HOST is staffed by caring professionals and trained advocates who help survivors cope with a wide range of issues stemming from sexual abuse and sexual assault. HOST seeks to ensure each survivor is treated with dignity, sensitivity, and understanding.

Service area: Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, and Victoria Counties
Work with: All survivors of sexual abuse and their loved ones
Services for survivors during incarceration include: Crisis intervention, information, and referrals via the 24-hour hotlines and by mail; and hospital accompaniment and crisis intervention during forensic exams after a sexual assault.
Services for survivors after release include: All of the above, as well as individual counseling.
Services for loved ones include: All of the above.
Fees: Free
Additional Information: Hope of South Texas is unable to provide ongoing services to sex offenders or people convicted of violent crimes who are currently on probation or parole. HOST will provide appropriate referrals when available and offers services in Spanish. Se ofrece servicios en español.

address

314 E. Rio Grande St.
Victoria, TX 77901

office

(361) 573-5868

office hours: Monday- Friday, 8am-5pm CST
24-Hour Hotline

(361) 573-3600

24-Hour Toll-Free Statewide Hotline

(800) 365-7345

Accept Collect Calls: No
email

hope@tisd.net

The Houston Area Women’s Center is a nonprofit organization dedicated to supporting survivors of domestic and sexual violence, as well as providing prevention education to the community.

Service area: Houston
Work with: All survivors of domestic and sexual violence, including children and youth
Services for survivors during incarceration include: Crisis intervention, information, and referrals via the 24-hour hotline.
Services for survivors after release include: All of the above, as well as individual and group counseling and support services.
Services for loved ones include: 24-hour hotline and education/support groups for non-offending family and friends of survivors.
Fees: Free
Additional information: Immediate assistance is available in English and Spanish. The hotline accommodates all other languages and the hearing impaired through a language line. Asistencia inmediata está disponible en español y para las personas con discapacidades auditorias.

address

1010 Waugh Drive
Houston, TX 77019

office

(713) 528-6798

office hours: Monday-Friday, 8am-9pm; Saturday, 8:30am-5:30pm CST
24-Hour Sexual Assault Hotline

(713) 528-7273

Accept Collect Calls: Yes
website

hawc.org

The Lubbock Rape Crisis Center (LRCC) is committed to offering help, hope, and healing to all persons affected by sexual violence by providing education, awareness, and support.

Service area: Bailey, Cochran, Crosby, Dawson, Dickens, Floyd, Garza, Hockley, Lamb, Lubbock, Lynn, Terry, and Yoakum Counties
Work with: All survivors of sexual assault and their loved ones
Services for survivors during incarceration include: Crisis intervention, information, and referrals via the 24-hour hotline, email and mail; hospital accompaniment during forensic after a sexual assault; and law enforcement and judicial accompaniment.
Services for survivors after release include: All of the above, as well as individual counseling and therapeutic groups.
Services for loved ones include: All of the above.
Fees: Free
Additional information: LRCC is unable to provide ongoing services to sex offenders but will provide appropriate referrals when available. LRCC also provides services in Spanish. Se ofrece servicios en español.

address

P.O. Box 2000
Lubbock, TX 79457

office

(806) 763-3232

office hours: Monday-Friday, 8am-5pm CST
24-Hour toll-free Hotline

(806) 763-7273

Accept Collect Calls: No
email

info@lubbockrapecrisis.org

website

lubbockrapecrisis.org

Página Web

spanish.lubbockrapecrisis.org

Midland Rape Crisis and Children’s Advocacy Center (MRCCAC) is committed to helping break the silence, restore hope, and heal the pain of survivors of sexual abuse and their families.

Service area: Andrews and Midlands Counties and surrounding areas
Work with: All survivors of sexual abuse and their loved ones
Services for survivors during incarceration include: Information, crisis intervention, and referrals via the 24-hour hotline, by email, and by mail; and hospital accompaniment during forensic exams after a sexual assault.
Services for survivors after release include: All of above, as well as ongoing therapy and crisis counseling.
Services for loved ones include: All of the above.
Fees: Free
Additional Information: MRCCAC is unable to provide ongoing services to sex offenders, but will provide appropriate referrals, if available. Services are available in Spanish. Se ofrece servicios en español.

address

P.O. Box 10081
Midland, TX 79702

office

(432) 682-7273

office hours: Monday-Friday, 8:30am-5pm CST
24-Hour Hotline

(432) 682-7273

Accept Collect Calls: No
email

info@mrccac.org

website

mrccac.org

The Montgomery County Women’s Center serves the needs of survivors of family violence, sexual assault or abuse, and stalking.

Service area: Montgomery County and surrounding counties
Work with: All survivors of domestic violence, sexual assault or abuse, and their loved ones
Services for survivors during incarceration include: Crisis intervention, information, and referrals via the 24-hour hotline, by email, and by mail; hospital accompaniment during forensic exams after a sexual assault; and advocacy through the criminal justice system. The Center also offers group counseling for survivors at the Montgomery County Women’s Jail on Thursdays. Interested inmates should write to Sgt. Weinzettle requesting to join the group. Only a limited number of participants are able to join the group at one time, but those inmates who are interested in joining the counseling group will be placed on a waiting list for future groups.
Services for survivors after release include: All of the above, as well as individual and group counseling; shelter and transitional housing services; legal services, such as court accompaniment, assistance with protective orders, etc.; and educational scholarships and programs.
Services for loved ones include: All of the above.
Fees: Free
Additional information: The Montgomery County Women’s Center is unable to provide ongoing services to people convicted of violent crimes, but will provide appropriate referrals, when available. Offices are located in Conroe and The Woodlands Counties.

address

1600 Lake Front Circle, Suite 100
The Woodlands, TX 77380

office

(281) 292-4155 Ext. 231

toll-free

(888) 844-6289 Ext. 231

office hours: Monday-Friday, 8am-5pm CST
24-Hour Hotline

(936) 441-7273

Accept Collect Calls: Yes
email

crisis@mcwctx.org

website

mcwctx.org

SafePlace’s mission is to end sexual and domestic violence through safety, healing, prevention, and social change. SafePlace provides safety for individuals and families affected by sexual and domestic violence. SafePlace helps survivors in their healing and promotes safe and healthy relationships to prevent sexual and domestic violence.

Service area: Travis County
Work with: All survivors of sexual abuse and domestic violence and their loved ones
Services for survivors during incarceration include: Crisis intervention, information, and referrals via the 24-hour hotline and by mail; and hospital advocacy during medical forensic exams, if notified by the hospital.
Services for survivors after release include: All of the above, as well as emergency shelter; legal advocacy; counseling; transitional services; life skill classes; and other educational classes.
Services for loved ones include: Counseling services for family and friends.
Fees: Free
Additional information: Services in Spanish are available. Se ofrece servicios en español.

address

P.O. Box 19454
Austin, TX 78760

24-Hour Hotline/Office

(512) 267-7233

(Hispanohablantes disponible 24 horas al día)

24-Hour TTY Hotline

(512) 927-9616

office hours: Monday-Thursday, 8am-8pm; Friday, 8am-4pm CST
Accept Collect Calls: Yes
email

info@safeplace.org

website

safeaustin.org/safeplace

Página Web

safeaustin.org/safeplace/#

Sexual Trauma and Assault Response Services (STARS) is El Paso’s only rape crisis center. STARS provides direct services to survivors of sexual abuse and to all those affected by this violence.

Service area: El Paso County
Work with: All survivors of sexual assault and their loved ones
Services for survivors during incarceration include: Crisis intervention, information, and referrals via the 24-hour hotline, by mail, and by email; hospital accompaniment during medical forensic exams; and court accompaniment and legal advocacy for sexual assault cases. STARS also provides in-person services, such as support groups, at local jails, youth detention centers, and/or prisons, depending on availability. Survivors can ask facility staff to contact STARS to arrange an in-person visit, or they can make a request directly to STARS by calling, emailing or writing to the address above. Once it receives a request, STARS will need to arrange the services with the facility.
Services for survivors after release include: All of the above, as well as peer support and support groups.
Services for loved ones include: All of the above.
Fees: Free
Additional information: STARS is unable to provide ongoing services to sex offenders, but will provide appropriate referrals when available. Services are available in Spanish. Se ofrece servicios en español.

address

710 N. Campbell Street
El Paso, TX 79902

office

(915) 533-7700

office hours: Monday-Thursday, 7:30am-5:30pm; Friday, 8am-12pm MST
24-Hour Hotline

(915) 593-7300

24-Hour toll-free Hotline

(800) 727-0511

Accept Collect Calls: No
email

starsprograminfo@yahoo.com

website

stars-elpaso.org

Texas Association Against Sexual Assault (TAASA) is a statewide nonprofit educational and advocacy organization committed to ending sexual violence in Texas. TAASA serves a network of over 80 rape crisis centers all over the state and will connect survivors and their loved ones with a rape crisis center or service provider in their area. Call the hotline for free and confidential assistance 24-hours a day or write to the address above for more information.

Service area: Texas
Work with: Survivors of sexual assault and abuse and their loved ones
Services for survivors during incarceration include: Information and referrals for local services; general information on legal processes and grievance procedures in Texas facilities; and advocacy for prisoners facing ongoing sexual abuse, retaliation, or denial of medical or mental health care. TAASA cannot provide legal representation or individualized legal advice.
Services for survivors after release include: Information and referrals for services, such as counseling, therapy, or legal assistance.
Services for loved ones include: Information and referrals.
Fees: Free
Additional Information: An operator and printed materials are available in Spanish. TAASA has a limited capacity to provide personalized correspondence in Spanish. Una operadora telefónica y materiales impresos son disponibles en español. La capacidad de TAASA para proveer correspondencia personalizada en español es limitada.

address

Attention: Nikhita Ved, Attorney at Law
Texas Registration # 24085763
6200 La Calma, Suite 110
Austin, TX 78752

office

(512) 474-7190

24-Hour toll-free Hotline

(800) 656-4679

Accept Collect Calls: No
website

taasa.org

The Center specializes in services to the LGBT community and provides counseling and accompaniment for survivors who are victims of sexual assault, domestic violence, human trafficking and hate crimes

Service area: Harris
Work with: LGBT adult and youth and their families
Services for survivors during incarceration include: We can only do counseling and it can only be in a 20 mile radius of our office unless the facility is going to pay for mileage and travel time.
Services for survivors after release include: counseling, case management
Services for loved ones include: crisis intervention
Fees: We take insurance, Medicare and Medicaid, sliding scale and have grant funding for those who are income eligible.
Additional Information: We will not work with sex offenders, we have limited Spanish availability.

address

401 Branard, 2nd Floor
Houston, TX 77006

office

(713) 529-0037

24-Hour Hotline

(713) 529-3211

Accept Collect Calls: Yes
email

mcc@montrosecenter.org

website

montrosecenter.org

The Rape Crisis Center (RCC) is a private, non-profit agency that provides comprehensive services to sexual assault survivors and their families.

Service area: San Antonio, Bexar County and surrounding areas
Work with: All survivors of sexual abuse and their loved ones
Services for survivors during incarceration include: Crisis intervention via the 24-hour hotline; and hospital accompaniment during forensic exam after sexual assault. RCC is able to provide limited information by mail, including resources and information.
Services for survivors after release include: All of above, as well as counseling and support groups.
Services for loved ones include: All of the above.
Additional Information: RCC is unable to provide ongoing services to sex offenders, but will provide appropriate referrals when available. Services are available in Spanish. Se ofrece servicios en español. Hearing impaired interpreters also available.
Fees: Services are free.

address

4606 Centerview Ste 200
San Antonio,TX 78228

office

(210) 293-9946

24 hour hotline

(210) 349-7273

office hours: Monday-Friday, 9am-8pm; Saturday 9am-5pm CST
24-Hour Hotline

(210) 349-7273

Accept Collect Calls: No
website

rapecrisis.com

email

dfranks@rapecrisis.com

Trans Pride Initiative empowers trans and gender nonconforming persons to rise above social barriers to equal healthcare, housing, employment, and education.

Service area:We support, through correspondence, incarcerated trans persons experiencing discrimination, harassment, and other forms of violence in Texas.
Work with: Our focus is on survivors, but we can work with loved ones as well.
Services for survivors during incarceration include: Mail correspondence; information, referrals, and references.
Services for survivors after release include: Information, referrals, and references.
Services for loved ones include: Mail correspondence; information, referrals, and references.
Fees: Free
Additional information: We are a small, mostly unfunded all-volunteer organization, so sometimes our response is slow, but we respond to all letters we receive.

address

P.O. Box 3982
Dallas, TX 75208

Office

(214) 449-1439

 

office hours: Monday-Saturday, 12pm-9pm
email

info@tpride.org

 website

http://tpride.org/

The Women’s Shelter of South Texas is a nonprofit organization that supports and empowers individuals affected by family violence and sexual assault through safe shelter and outreach while providing advocacy, education, and resources to create a safe, supportive community.

Service area:  South Texas region including: Aransas, Bee, Brooks, Duval, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, and San Patricio Counties
Work with: All survivors of sexual assault and domestic violence
Services for survivors during incarceration include: Crisis intervention via the 24- hour hotline and by mail; education services and in-person counseling, if approved and requested by a detention facility. Inmates can also write to the Women’s Shelter of South Texas directly to ask for in-person counseling, and at the request of the survivor, it will be forwarded to the appropriate staff person at the facility.
Services for survivors after release include: All of the above, as well as shelter, educational and supportive counseling for individuals and groups, case management, youth services, legal advocacy, and outreach to rural areas.
Services for loved ones include: All of the above.
Fees: Free
Additional Information: The Women’s Shelter of South Texas offers services in Spanish. Se ofrece servicios en español.

address

P.O. Box 3368
Corpus Christi, TX 78463

office

(361) 884-2900

office hours: Monday-Friday, 8am-5pm CST
24-Hour local Hotline

(361) 881-8454

24-Hour toll-free Hotline

(800) 580-4878

24-Hour Sexual Assault Hotline

(361) 881-8888

Accept Collect Calls: Yes
email

mmoreno@thewomensshelter.org

website

thewomensshelter.org

The Office of Ombudsman is a central point of contact for the public and legislators to express concerns or to make inquiries regarding offenders or issues of concern. Assistance provided may be: answers to questions regarding specific offenders, responses to inquiries regarding policy and procedures, and referrals to the appropriate department within the Agency for assistance. Although telephone inquiries are accepted, it is best to submit concerns in writing.

For expediency, attempts should be made to resolve issues and obtain information at the Unit level and through the offender grievance process; however, if that is not possible, or the inquiry does not concern issues at that level, contact the Office of the Ombudsman at the address above.

address

Ralph Bales, PREA Ombudsman
TDCJ-CID Office of the Ombudsman
P.O. Box 99, Huntsville, TX 77342-0099

office

(936) 437-2133

fax

(936) 437-6981 fax

email

prea.ombudsman@tdcj.state.tx.us

The Office of the Inspector General investigates allegations of excessive/unnecessary use of force and harassment and retaliation of inmates for use of the legal system. The investigators focus their efforts on a variety of allegations of serious employee misconduct and criminal violations occurring on TDCJ property or authorized interests, including drug and contraband interdiction.

address

2503 Lake Rd. Suite 5
Huntsville, TX 77340

office

(936) 437-5030

fax

(936) 437-5138

website

tdcj.state.tx.us/divisions/arrm/arrm_res_grievance.html

The Offender Grievance Program was developed to promote awareness and positive intervention between staff and offenders, to identify and resolve issues at the lowest possible level, and to facilitate the flow of information between the Units and Agency leaders. All TDCJ offenders have access to the Offender Grievance Program to present written complaints related to their classification, personal property, disciplinary status, or other confinement issues within the agency’s control. Request a form from TDCJ or follow the links above to access the forms online.

address

Texas Department of Criminal Justice Offender Grievance Program
P.O. Box 99
Huntsville, TX 77342

website

tdcj.state.tx.us/divisions/arrm/arrm_res_grievance.html

Prisoner Grievance Pamphlet

tdcj.state.tx.us/documents/Offender_Grievance_pamphlet_English.pdf

El Programa de Quejas del Preso en Español

tdcj.state.tx.us/documents/Offender_Grievance_pamphlet_Spanish.pdf

The PREA Ombudsman coordinates the TDCJ’s efforts to eliminate sexual assault in TDCJ facilities and provides an independent office to receive and respond to allegations of sexual assault. Family and friends of inmates, and the general public, are encouraged to report allegations of sexual assault in TDCJ facilities to the PREA Ombudsman Office. All allegations of sexual assault are referred to the Office of Inspector General for criminal investigation.

When reporting allegations of sexual assault, please provide the following information, if possible: name of unit where the victim is assigned, date and time of incident, name and TDCJ number of victim, name and TDCJ number of perpetrator and witnesses, brief summary of the allegation and copies of any correspondence that could assist in the investigation.

address

P.O. Box 99
Huntsville, TX 77342-0099

office

(936) 437-2133

fax

(936) 437-6981

email

prea.ombudsman@tdcj.state.tx.us

website

tdcj.state.tx.us/tbcj/tbcj_prea.html

The Texas Commission on Jail Standards (TCJS) receives complaints involving inmates in county jails or private correctional facilities that house county inmates and/or out-of-state inmates. Inmates who have been sexually assaulted in any of the above types of facilities can contact the TCJS by phone, in writing by submitting a letter addressed to the Executive Director to the address above, or by completing the online complaint form to report the abuse and any concerns regarding the handling of investigations into such abuse. Texas Department of Criminal Justice (TDCJ) facilities, city jails, juvenile facilities, and other privately operated facilities do not fall under the TCJS’ purview.

Complaints are handled by the TCJS complaint inspector and will be entered into the TCJS agency database and appropriately designated. Depending on the nature of the complaint, the complaint inspector will contact the facility either by telephone, email, fax or in person. Upon conclusion of the investigation, a written reply will be submitted to the original complainant with the results of the investigation. If more than 10 business days have elapsed since making a complaint, you may contact TCJS by phone to check on the status of your complaint.

address

Attn: Executive Director
P.O. Box 12985
Austin, TX 78711-2985

office

(512) 463-5505

fax

(512) 463-3185

email

info@tcjs.state.tx.us

website

tcjs.state.tx.us

online complaint form

tcjs.state.tx.us/complaint.php

The Independent Ombudsman is a state agency established for the purpose of investigating, evaluating, and securing the rights of the children committed to the Texas Juvenile Justice Department (TJJD).

Before contacting the Independent Ombudsman, you should try to resolve complaints through the TJJD grievance process. After going through the grievance process, if the problem remains unsolved, contact the Independent Ombudsman for assistance. When you believe the health, safety, welfare, or rights of a youth in TJJD have been negatively affected, it is important to contact the Independent Ombudsman.

To report non-emergency allegations of abuse, neglect, or exploitation of TJJC youth, contact the Office of the Independent Ombudsperson by mail, via the 24-hour hotline, or by email.

The hotline is free for youth in TJJC facilities using the phones in their dorms.

address

6400 FM 969
Austin, TX 78724

Toll-Free 24-Hour Hotline/Línea Gratuita de 24 Horas

(866) 477-8354

email

independent.ombudsman@tjjd.texas.gov

website

tjjd.texas.gov/ombudsman/index.aspx

youth grievance brochure

tjjd.texas.gov/programs/bro_grievance_guide.pdf

The Prison Justice League (PJL) works to improve conditions in Texas prisons through litigation, advocacy, and by empowering our members. PJL addresses the needs of prisoners in Texas, challenges institutions of punishment and holds them accountable for their actions, and serves as a voice for prisoners and communities most affected by the criminal justice system. PJL engages in litigation on behalf of our members who have been assaulted while in a Texas prison.

address

Special Legal Counsel Brian McGiverin
1405 Montopolis Drive
Austin, TX 78741

The State Bar of Texas Lawyer Referral Information Service (LRIS) helps find lawyers for people in counties where there is no local lawyer referral service. Participating lawyers have indicated in which area(s) of law they can help clients, and in which counties. The Lawyer Referral Service provides clients with the name and phone number of an attorney. When you call the attorney, make sure to specify that you were referred to him or her by the State Bar LRIS service. The attorney will charge you no more than $20 for your initial 30 minute consultation. You must negotiate fees with the attorney for any legal services beyond the initial consultation. Any information provided will be held in the strictest confidence.

Willing to represent/consider cases from: Texas LRIS does not provide legal representation or advice and can only provide referrals to lawyers.
Legal assistance offered includes: Referrals only.
Fees: Referrals are free; attorney fees are decided between the client and attorney.
Additional Information: Spanish assistance is available. Asistencia disponible en español.

toll-free hotline

(800) 252-9690

office hours: Monday-Friday, 8:30am-4:30pm CST
Online Attorney Referrals

texasbar.com/AM/Template.cfm?Section=LRIS_Online_Referral_Form

For over 20 years, the Texas Civil Rights Project (TCRP) has represented the interests of low-income Texans in court. Through education, advocacy, and litigation, TCRP works to protect low-income Texans’ civil rights. Since 2005, TCRP has been the only organization in Texas with full-time legal staff dedicated to representing prisoners in impact litigation.

Willing to represent/consider cases from: Survivors of sexual abuse in Texas detention facilities
Legal assistance offered includes: Self-help materials and resources and representation in impact litigation in select cases. TCRP is a small, nonprofit organization with limited funds to assist prisoners. TCRP can only represent less than 1% of prisoners who reach out for assistance, but sexual assault cases are prioritized. For accepted clients, TCRP also offers counseling via phone and mail by social work students under the supervision of a licensed MSW.
Fees: Free 
Additional Information: TCRP does not handle the following types of cases: criminal defense, parole, family law (including child support, child custody, and divorce), immigration (except for immigrant survivors of domestic abuse, or “VAWA” cases), insurance issues, IRS and tax issues, or employment discrimination cases. TCRP also provides services in Spanish and American Sign Language. Se ofrece servicios en español.

In most cases, before TCRP can provide a prisoner with legal assistance, the prisoner must use the grievance process for the facility they are incarcerated in to comply with the Prison Litigation Reform Act (PLRA). Before contacting TCRP, make sure to submit grievances that comply with the prison or jail’s policies, and file any required appeals.

For inmates in the Texas Department of Criminal Justice: Complete a Step 1 and Step 2 grievance, being careful to follow TDCJ’s grievance rules. Only address the issue you want assistance with, as each grievance can only address one issue. Make sure to file your grievance within 15 days of the event you are complaining about, or as soon as possible. Consult the TDCJ Offender Handbook for more information about how to file a grievance.

Family of TDCJ inmates can also contact TDCJ’s Ombudsman. Speaking with the Ombudsman does not exhaust administrative remedies under the PLRA. If you wish to take legal action, you must also make sure Step 1 and Step 2 grievances have properly been filed in most cases.

For inmates in county jails: Policies vary by county. Please consult your inmate handbook for information about how to file a grievance. All county jails are inspected annually by the Texas Commission on Jail Standards. To report a problem to the Commission, you can contact them directly (see their listing below in the “Government Resources” section). Contacting the Commission does not exhaust administrative remedies under the PLRA. If you wish to take legal action, you must also make sure to follow the applicable policies in jail in most cases.

For inmates in the Texas Youth Commission, parents, guardians, and youth advocates: There are several options to file a grievance. For children in TYC custody, grievance forms are available from the grievance clerk on each dorm. Request a form, complete it, and place it in the secure drop box on the dorm. TYC has 15 days to respond to the grievance
Grievances can be submitted to TYC’s Incident Reporting Center. If TYC does not satisfactorily respond to the grievance within 15 business days, the grievance must be appealed. Ask the facility who grievance appeals should be addressed to. If the appeal does not resolve the problem within 15 business days, another appeal must be filed

You can also contact the Office of the Independent Ombudsman, an independent watchdog agency that supervises TYC. Speaking with the Ombudsman does not exhaust administrative remedies under the PLRA. If you wish to take legal action, you must also make sure the above described grievance procedures have been completed in most cases.

address

1405 Montopolis Drive
Austin, TX 78741-3436

office

(512) 474-5073

office hours: Monday-Friday, 9am-5pm CST
intake hours: Thursdays, 1-4pm CST (by phone only)
Accept Collect Calls: Only from clients
email

questions@texascivilrightsproject.org

website

texascivilrightsproject.org